Experience of working as part of a team and in isolation. To be proficient in Microsoft Office programmes including Word, Excel and Outlook Experience of customer or patient engagement. Experience of working within a fast paced ever changing environment. Experience of working within protocols and procedures Experience of dealing with challenging/highly stressful communication amongst patients, relatives and the Department. Understanding of medical terminology Understanding of patient-centred care Understanding the details of the diagnostic test/procedures Understanding of what constitutes a healthy lifestyle (smoking cessation, healthy eating, reducing alcohol, taking exercise) Excellent written and verbal communication skills with the ability to communicate complex and sensitive information that requires tact and persuasive skills. Effectively prioritise own workload and adapt to changing circumstances. Demonstrate understanding of the meaning of confidentiality and the requirement for this to be maintained. Ability to be adaptable and flexible to meet the needs of the service to include continuing education and professional development via personal development plans. Ability to remain calm in stressful situations. Ability to learn new skills and knowledge. Ability to motivate self and others. Ability to use own initiative but recognises own limitations. Good attendance record, reliable and punctual. |